Shipping policy

Shipping Policy

Processing Time

All Products/Pieces are crafted with precision and care.

  • Made-to-Order Leather Goods: Each leather product is handmade upon purchase. Please allow 2–4 weeks for production and delivery to your door.

  • All Other Items: Non-leather items typically ship within 2 weeks of purchase.

Please note that these timelines may vary slightly during peak seasons or due to material availability. You will receive email updates as your order moves through production and shipping.

Shipping Rates & Delivery

Shipping rates are calculated at checkout based on your location and preferred delivery method. We currently offer domestic and international shipping via trusted carriers.
Delivery times may vary depending on your region, customs clearance, and carrier delays.

Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your package in real time.

Customs, Duties & Taxes

For international orders, all customs fees, import duties, and local taxes are the responsibility of the customer. These charges are not included in your order total and vary by destination country.

Address Accuracy

Please ensure all shipping details are accurate before completing your order. Claredon is not responsible for lost packages due to incorrect or incomplete addresses.

Lost or Damaged Packages

In the rare event your package is lost or arrives damaged, please contact us at info@houseofclaredon.com within 7 days of delivery. We’ll work with the carrier to resolve the issue as quickly as possible.

Preorders & Limited Releases

Occasionally, certain items may be offered as preorders or limited releases. Estimated ship dates will be clearly listed on the product page. By purchasing, you acknowledge and agree to the stated delivery timeline.

Sustainability Commitment

Claredon is committed to responsible production and reduced waste. Each made-to-order piece ensures minimal overproduction and supports our slow design philosophy. Thank you for supporting sustainable craftsmanship.